Cancellation and Refund Policy

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

If you wish to cancel your account, notify us at least 15 days before the end of your term (via the chat support). Upon cancellation, your data will be deleted from our servers. Please ensure that you indeed want to cancel your account before proceeding, as the deletion of all data is final.

Your subscription with COLDREACHER is set to renew automatically at the end of each month.

You have the flexibility to upgrade or downgrade the level of our services at any time during your usage. However, please note that COLDREACHER does not refund any fees in such cases.

If you stop using our services before the end of your term, we will not refund the fees paid for the remaining term.

COLDREACHER reserves the right to modify or terminate our services for any reason, without notice, at any time.

In cases of suspected fraudulent activity in connection with our services, COLDREACHER may suspend or terminate your account. This includes instances where our branding has been forcefully removed, as determined by conviction, settlement, insurance, investigation, or other means.

Please note that no refunds are offered, even if a plan is cancelled mid-month.

15-Day No Obligation Cancellation:

COLDREACHER offers a SaaS service to companies under a 15-day no-obligation cancellation policy. This policy begins immediately upon account activation. It is applicable only to new customers and does not apply to existing customers with an active subscription plan. Additionally, customers who were once paying subscribers, cancelled, and then decided to reinstate their subscription will not be eligible for a free trial period.

During the 15-day period, potential subscribers (customers) can cancel their account and will receive a full refund.

To continue using COLDREACHER’s SaaS after the 15-day no-obligation cancellation period, you will automatically be enrolled in your initially selected payment plan, whether it be monthly or a discounted half-yearly or yearly plan.

Monthly Billing, Cancellation, and Refund Policies:

COLDREACHER charges and collects payment in advance for the use of its SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, COLDREACHER will calculate a prorated amount with the first payment due upon signing.

All subscriptions, whether monthly, quarterly, or yearly, renew automatically on their due renewal date based on the date of purchase, until officially cancelled in writing. Customers may cancel their subscription at any time within the product.

Upon cancellation, customers will receive an email confirmation from COLDREACHER stating that their subscription to the SaaS service has been cancelled.

Important: No refunds or credits will be provided for partial months, quarters, or years of service upon cancellation.

All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities. The customer is responsible for payment of all such taxes, levies, or duties.

The fees charged by COLDREACHER for the monthly, quarterly, or yearly services do not include phone and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. It is important to note that these charges are the customer’s responsibility.

Customers have the ability to upgrade or downgrade their subscription plan for COLDREACHER’s SaaS services at any time. The chosen billing method will be automatically charged the new subscription rate on the next billing cycle.

Regarding downgrades on a subscription, COLDREACHER does not issue refunds or credits for partial months of service.

COLDREACHER reserves the right to refuse or cancel a subscription to any of its SaaS services purchased from coldreacher.com. If a new or renewing subscription is refused, registrants will be offered a refund based on a prorated basis of the remaining days in their subscription plan.

These policies apply to all of COLDREACHER’s SaaS services listed on its website unless otherwise noted in the corresponding program materials.